Project Title: Deep Learning Chatbot for Customer Service 
Student: Mengying LIU 
Course: BSc in Computer Science and Artificial Intelligence with Year in Industry 

Abstract: 
Customer satisfaction with a company's services is often seen as the key to success 
and longterm competitiveness for a company. The traditional way for a customer to 
get help quickly was to pick up the phone and talk to customer support. This way, 
overloaded the call centres, resulting in long wait times as it takes a long time 
to process a single request. Chatbots can replace some of the jobs that are 
traditionally performed by human workers. From the initial stage of rule-based 
chatbots to the era of rapid development in deep learning-based Natural Language 
Processing (NLP), the performance of chatbots keeps improving. Chatbots can respond 
nowadays to a customer like a human being, and they can learn from experience. 
The aim of this project is to build a conversational bot for customer 
service-leveraging advancements in the domains of both deep learning and 
data processing.